general business terms and conditions
GENERAL SALES CONDITIONS OF TRAVEL EUROPE
When booking a programme with Travel Europe it is assumed that the following general sales conditions have been accepted:
All prices are indicated in Euro and are per person net (except where mentioned otherwise). They include all services mentioned in a double/twin room. Neither toll fees nor drinks are included in these prices (except where mentioned otherwise). If drinks are included it means: 20 cl of wine ( 25 cl of wine in Austria and Corse) or 1/3 l of beer or 25 cl soft drink or one mineral water (except where mentioned otherwise), per person per meal. In order to guarantee the prices a minimum number of full paying passengers is obligatory (according to price table). The prices are valid from 01.04. – 31.10.2018 for all summer programmes 2018., from 01.11.2018 – 31.03.2019 for all winter programmes 2018/2019 and from 01.04.2019 – 31.10.2019 for all summer programmes 2019.
1.1 Additional charges
Some of the hotels charge additional fees during certain holiday periods, international congresses or major events (approx. 10 - 30 % in addition to the original price). For stays during these periods (e.g. Formula One grand prix, etc.), Travel Europe reserves the right to modify its prices and booking conditions. The most important holidays in 2019 are for example: Ascension (30.05. – 02.06.2019), Pentecost (06.06. – 10.06.2019), Corpus Christi (20.06. – 23.06.2019).
Short stays and overnight stops: Some of our partner hotels charge supplements for short stays up to 3 nights which will be added to clients’ travel costs. To guarantee certain complimentary services offered by the hotels (e.g. - dancing evenings with live music) a minimum stay of 4 nights is necessary.
1.2 Hotel category
The hotel categories correspond to the official categories of the respective country. Travel Europe reserves the right to indicate their own hotel rating if necessary.
1.3 Group Concessions
In general, Travel Europe grants 1 group concession for every 20 full paying guests. This free places is guaranteed in a single room. No group concession for flights and flight programmes (except where mentioned otherwise).
1.4 Child Reductions
Children pay a reduced price for the accommodation when sharing a room with two full paying adults. No child reduction will be given for other services. The following reductions apply - except where mentioned otherwise (like for example hotel accommodation in Croatia):
0 – 1,99 years 100% reduction
2 – 5,99 years 50% reduction
6 – 11,99 years 25% reduction
To receive a child reduction the age of each child has to be mentioned on every rooming list.
1.5 Excursion Package Tyrol
The excursion package in the Tyrol can only be booked in combination with a hotel reservation. The client is free to arrange the timings of the individual excursions in the package, but Travel Europe is also bound by availability and hours of business of our service providers with regards to the time and the day of visits.
Validity of the excursion package 2018: 01.04.2018 – 31.10.2018
Validity of the excursion package 2019: 01.04.2019 – 31.10.2019
Please consider that programme changes may arise from the dates and hours of business of our service. Travel Europe employees will do their best to satisfy your wishes and demands.
1.6 Prices for concert tickets
The prices for musical events stated by Travel Europe are valid, even if tickets display different price.
1.7 Modifications to the exchange rate
The prices are based on the exchange rates valid on 01.03.2018. Travel Europe reserves the right to modify the selling price as a result of a change of the exchange rate. Modifications are announced the latest 30 days prior to the client's departure. If Travel Europe receives no reply within 8 days after the receipt of this information, the price increase is deemed to be accepted.
1.8 Prices for charter flight programmes from 01.11. 2017 – 31.10.2018
The flight prices are based on the following:
• crude oil for USD 55 per barrel
• € 1 = USD 1,05
USD 55 / barrel and € 1 = USD 1,05
The prices are guaranteed until a maximum price of USD 55 per barrel crude oil. If the crude oil price increases, Travel Europe will charge a supplement. If the oil price is beneath USD 55 per barrel, Travel Europe will not apply any reduction. Exchange rate: the prices are guaranteed until an exchange rate of USD 1,05 = EUR 1,00. If the USD exchange rate falls under the limit of USD 1,05 = EUR 1,00, Travel Europe will charge a supplement. If the USD exchange rate exceeds the limit of USD 1,05 = EUR 1,00, Travel Europe will not apply any reduction.
1.9 Prices for charter flight programmes from 01.11. 2018 – 31.10.2019
The flight prices are based on the following:
• crude oil for USD 60 per barrel
• € 1 = USD 1,18
USD 60 / barrel and € 1 = USD 1,18
The prices are guaranteed until a maximum price of USD 60 per barrel crude oil. If the crude oil price increases, Travel Europe will charge a supplement. If the oil price is beneath USD 60 per barrel, Travel Europe will not apply any reduction. Exchange rate: the prices are guaranteed until an exchange rate of USD 1,18 = EUR 1,00. If the USD exchange rate falls under the limit of USD 1,18 = EUR 1,00, Travel Europe will charge a supplement. If the USD exchange rate exceeds the limit of USD 1,18 = EUR 1,00, Travel Europe will not apply any reduction.
Any complaints have to be sent to Travel Europe in written form within a maximum of 30 days after the end of the tour.
2.1 Cancellation fees for hotels, programmes and touring itineraries:
2.1.1. In the event of a confirmed reservation the pre-booked places constitute a binding agreement and the client accepts the following cancellation fees:
• In case of cancellation more than 30 days before departure no cancellation fees are applied, except in special circumstances
• cancellation 29 to 15 days before departure: 25% of the total package price
• cancellation 14 to 8 days before departure: 50% of the total package price
• cancellation 7 to 2 days before departure: 75% of the total package price
• cancellation 1 day before departure, the day of departure itself or in case of “No show”: 100% of the total package price
2.1.2. In the event of a total cancellation of the group, the following fees apply:
• more than 30 days prior to departure of a group for which a booking status of more than 25 persons has already been sent: at least 25% of the total package price
• more than 30 days prior to departure, if Travel Europe has not yet received a rooming list or if the booking status is less than 25 persons: Travel Europe will incur the costs
• 15 to 29 days prior to departure: 25 % of the total package price
• 4 to 14 days prior to departure: 65 % of the total package price
• less than 3 days prior to departure: 80 % of the total package price
During congress/fair periods and/or difficult dates (i.e. New Year) Travel Europe reserves the right to request deposits, which are non-refundable in case of cancellation. For congress/fair periods and/or difficult travel periods, Travel Europe reserves the right to modify its cancellation terms.
2.2 Cancellation fees for flight programmes:
Upon demand Travel Europe can grant free of charge options (“pre-reservations”) for clients which can be held 30 days. After the 30 days, the Customer must confirm his commitment by a final booking (booking fee to confirm the reservation = € 800). These fees will of course appear as being already paid on the final bill. In case of cancellation of the group, these fees will be non-refundable) or accept cancellation of the option. Upon confirmation, the final booking is registered and the client accepts the following cancellation fees:
• Cancellation between 31 and 60 days before arrival
- When cancelling more than 20% of the booked seats: Travel Europe charge Euro 50.00 p/p
- When cancelling less than or 20% of the booked seats: no cancellation fee applies
• Cancellation between 21 and 30 days before arrival: 25% of the total package price
• Cancellation between 20 and 8 days before arrival: 50 % of the total package price
• Cancellation between 7 and 2 days before arrival: 75 % of the total package price
• Cancellation 1 day before arrival, on departure day and "No show": 100 % of the total package price
Flight times are announced 2 weeks before departure. Occasionally changes to the flight times are necessary. Flights are normally direct, but sometimes stops might become necessary.
2.3 Specific conditions for guaranteed departures
On request, Travel Europe grants a non-binding option. This option can be maintained as long as the booking situation allows. When this situation requires it, the Customer must confirm his commitment by a definitive reservation (conditions 2.2) or accept the cancellation of the option. The Customer may modify or reduce the allocated quota free of charge up to 60 days prior to departure, unless other special agreements have been agreed (eg booking a full flight ...). 60 days before departure, the Customer must fix the final number of pax. As soon as the reservation is final on the part of the Customer, the latter accepts the cancellation fees indicated in article 2.2). Travel Europe can stop the sale at any time.
2.4 Specific conditions for bookings on scheduled flights
Any previously issued ticket cannot be refunded. Depending on the airline and the volume of passengers, Travel Europe reserves the right to apply special conditions.
2.5 Clients guarantee for airport and flight times
Travel Europe often operates several charter flights departing from the same airport on the same day. Travel Europe will, of course, try their best to offer the same aircraft for matching passengers, but Travel Europe cannot guarantee this. Upon an additional charge of 10 % of the flight costs, Travel Europe guarantees that the entire group is transported in the same aircraft. This additional service has to be booked in advance at the time of booking. The same applies if guaranteed flight times are requested.
2.6 Cancellation of the tour due to lack of participants
Travel Europe may terminate this contract by refunding all deposits paid by the client, but without compensation, in the event of (and no later than 30 days prior to departure) passenger numbers not reaching the minimum of 65 pax (charter flights) or 20 pax (scheduled flights), or if the total number of people on the coach tour does not reach the minimum of 20 pax.
2.7 Strikes, unpredictable events
In the event of strikes, any other unpredictable event or events that cannot be influenced by Travel Europe, Travel Europe will try their best to provide the services booked (i.e. Travel Europe tries to transfer clients to an airport which is not on strike). Such incidents cannot be mentioned as a reason for the cancellation of a journey. Under no circumstances will Travel Europe be responsible for any caused damage.
3. Conditions of payment
All bank transfers have to be made net without any further charges in the favour of Travel Europe. Every payment is credited towards the oldest debt on Travel Europe’s client´s account.
3.1 For the B2B customer:
The total cost of the trip must be paid, either in cash on arrival, or by bank transfer, whereby the amount due is credited to Travel Europe’s accounts a minimum of 2 days before the departure date.
Specific conditions for B2B reservations with flights, according to article 2.2 (not valid for article 2.3): A non-refundable deposit of 800€ shall be transferred at the time of confirmation of the trip. Six months before departure a secondary deposit of 20% of the total cost of the trip is due. The total shall be paid five weeks before departure.
3.2 For the B2C customer:
The total value of the trip should be paid, either in cash on arrival, or by bank transfer, whereby the sum is credited to our account a maximum of 20 days before and a minimum of 2 days before the arrival of the group. Under the Reisebürosicherungsverordnung, the Austrian law regarding the insurance of travel agencies, a customer’s money is secure when the following conditions are met: The deposit, 10% of the total trip value, is to be paid at the earliest 11 months before the last day of travel. The remainder is to be paid between 20 and 2 days before the first day of travel. Any deposit or payment over and above the previously mentioned amounts or being paid earlier or later than indicated shall not be covered by insurance.
4.1 Changes of the number of passengers
4.1.1 Changes of the number of passengers in programmes with charter flights and coach tours
The booking status has to be forwarded to Travel Europe at least 90 days before departure. The rooming list (+/- 10%) has to be forwarded to Travel Europe in written form at least 45 days before arrival.
4.1.2 Booking status
From the first announcement (which has to be forwarded at latest 90 days prior to arrival) of the booking status, updated rooming lists have to be sent every 2 weeks. If the rooming list has not been sent, Travel Europe presumes that the last mentioned number of bookings is the correct one and therefore reserves the right to reduce the number of participants.
4.2 Modification of one or several passenger name(s) on regular flights:
If the modification of one or several passenger name(s) should entail any costs, they will be charged to the client.
4.3 Programme changes
Changes to the order of a programme may be unavoidable, but all confirmed services will be carried out by Travel Europe. If a programme cannot be carried out because of bad weather or major incidents, Travel Europe will arrange another programme, where possible. If a city has more than one airport, the departure airport will be that which is confirmed at the time of notification of flight times.
4.3.1 Booked / Optional services
Some of the confirmed or optional services offered by Travel Europe may require a minimum number of participants (depending on the service). If this number is not achieved, Travel Europe has the right to cancel the service at short notice.
Distances (in kilometers) are only approximate indications for which Travel Europe cannot be held responsible and they are calculated from the start to the end of the journey.
5.1 Single bedrooms
The request for single rooms can only be fulfilled if the hotel has the availability. Although there are price supplements for single bedrooms, it may be that these rooms are smaller than double bedrooms and don’t have the same furnishing. A maximum of 10% of all registered persons per group can be booked in a single room. There is the possibility to book a double room for single use which means that the single room supplement has to be multiplied by 2.5.2 Twin RoomsUpon request, the hotels offered by Travel Europe will provide twin-bedded rooms. Nevertheless, please consider that many hotels only have a very small number of twin rooms available and therefore the accommodation in the mentioned room cannot be guaranteed. Due to the room facilities occasionally clients will instead receive a double bed with 2 separated mattresses and their own bedcover. In such cases, no demands of compensation can be made for matters attributed to this kind of accommodation.
6. Legal basis
Any differences, which cannot be solved by mutual agreement, will exclusively be brought before the responsible court in Innsbruck. Legal basis is the Austrian law.
7. ErrorsTravel Europe does not assume any liability for printing or typing errors, or errors in terms of content.Although we did our utmost to ensure that the rates in this brochure are correct, it is possible that there may be some errors which we overlooked!
We strongly recommend that you check the rates in our confirmation form for each respective booking. The rates given to you with the confirmation form are the final ones, should there be a discrepancy between these rates and the ones in this brochure.
8. Directory of tour operators
Travel Europe Reiseveranstaltungs GmbH is registered in the directory of tour operators for Ministry of Science, Research and Economy of the Republic of Austria. Entry number: 1998/0079 N° Licence number Travel Europe: 12241/1 a (also visit http://www.bmwfw.gv.at/Unternehmen/Reiseveranstalter/Seiten/Veranstalterverzeichnis.aspx).